We're Still Roasting And Delivering The Coffee You Love
Our team are working hard to make sure that there is minimal disruption in processing your orders and to be able to dispatch them as quickly as possible.
Express Delivery orders will be prioritised.
We thank you for your understanding in these very difficult times. We also hope that you stay safe and well.
United Kingdom delivery options available at the checkout.
Standard Delivery Royal Mail - usually delivered in 2 - 5 days after dispatch.
Express Next Day Delivery (UK Mainland Only) on orders placed before 11am - orders will be delivered on the next working day, and anytime up until 5:30pm to business addresses and 6:30pm to residential addresses the following day Mon - Fri.
Please note: Orders placed after 11am will be processed the following working day.
We operate Monday through to Friday 9am - 5pm. Closed Bank Holidays and Weekends.
These delivery times are our aim but are not guaranteed.
If an item is not available we will contact you either by phone (this is the only reason we request a telephone number, so that we can avoid any delays) or via email to discuss an alternative product. Currently most items are sent by 1st Class Mail with a 2nd Class option if you're not in a rush, larger items however will normally be sent by courier. We reserve the right to select a different method of carriage at our discretion.
We make every effort and work hard to meet your expectations both in terms of the quality of our products and our service, and this includes getting your order to you as quickly and as efficiently as possible. With everything we do being done by hand from the roasting, weighing, grinding and bagging etc, there are occasionally delays, but this usually only happens at busy periods i.e. Christmas and Bank Holidays. So to ensure that you receive your order, especially if it's for a special occasion do please give yourself plenty of time and allow for any delays and an extra day for Next Day Deliveries.
FREE Standard UK Delivery On Orders Over £25
'Free Standard Delivery' is for UK mainland only. Additional charges outside of this will apply.
'Free Standard Delivery' will be applied to orders of a minimum order total of £25 (after any discounts have been applied and excluding delivery charges).
If your order qualifies for Free Standard Delivery and you subsequently use a Discount Code that reduces the total value below £25, our Standard (2nd Class Royal Mail Delivery charge of £2.95 will apply.
Deliveries to Northern Ireland, Highlands and Islands may incur additional delivery charges.
The standard delivery service is fulfilled Monday - Friday.
Orders will usually be delivered within 2-5 days.
We reserve the right to withdraw this offer at any time.
Delivery Options (United Kingdom Only)
2nd Class (Royal Mail)
(2 - 5 working days)
|Express Delivery UK Mainland
(Next Day Mon-Fri)
|up to 999 grams||£3.25||£6.50|
|1 Kg - 1.99 Kg||£3.25||£6.50|
|2 Kg +||£6.50||£6.50|
Next Day Delivery (Express Delivery) UK Mainland Only
We charge £6.50 for Express Delivery and this service should take no longer than approx 24 hours from the time your order is dispatched. This service is for Mon - Fri deliveries only (orders placed with Express Delivery on a Friday will be delivered the following Monday) and at anytime up until approx 5:30pm to business addresses and 6:30pm to residential addresses. At busy times our couriers may deliver later into the evening. This is a signed for service and will require a signature as proof of delivery (unless instructed to leave in a safe place). Items not delivered and returned will incur an additional re-delivery charge.
Your One Hour Delivery Time Slot For Next Day Delivery
Our Next Day Delivery service ensures that all parcels are delivered the next working day to mainland UK within a 1 hour delivery window.
On the morning of your delivery (Monday - Friday) you will receive an email from our couriers DPD stating your one hour delivery time slot. Whilst this time slot cannot be changed whilst your package is in transit, you can visit the DPD tracking website to view other options should you need them by following the instructions in their email.
Orders placed no later than 10am on the day of ordering (during November and December) will be dispatched that day via our courier to the address you have provided. Orders placed after this time will be dispatched the following working day.
Whilst we aim to ensure that the next day delivery time is met, there are sometimes issues with delivery which are outside our control. As soon as we know about any delivery issues which may affect your order, we will of course contact you.
Please note: Deliveries to remote areas of the UK such as the Offshore Islands, Scottish Highlands, Isle of Man etc may take up to 2-3 days. You may therefore be better using the 1st Class Royal Mail service we offer.
Special Delivery Instructions
If you have any special delivery instructions i.e. for either Royal Mail or Courier to leave your package with say a neighbour or in a particular place if you're not around to receive your delivery, then please email us at time of order with your instructions.
For delivery to overseas countries please contact us for a postage quotation before placing your order.
Orders Requested To Be Left In A Safe Location
If you wish to have your order left in a secure, safe location you should either contact us as soon as you have placed your order or complete the 'Special Request' section when at the checkout.
Sometimes this may not be possible, but please note that ANY ORDERS LEFT AS REQUESTED BY YOURSELF IN A SAFE LOCATION IS AT YOUR OWN RISK and The Love Of Coffee will not be liable to compensate orders that are damaged or lost.
Incorrect or incomplete delivery address?
We are unable to check all delivery addresses so it is your responsibility to ensure that all delivery details are entered correctly. The Love Of Coffee cannot be held responsible for any carrier delays or failed deliveries that might occur by providing wrong or incomplete details.
If you do need to update your delivery address, please do so using the form on the 'Contact Us' page including your order number. Please note that we can only do this prior to dispatch.
Delivering the finest quality freshly roasted speciality coffee to your door. Freshly Roasted, Prepared and Packed on the day your order is dispatched.
Buy online for next day nationwide delivery.
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